Terms and Conditions

When ordering a product from Pupcakes, you automatically agree to our terms and conditions. Any allergies your dog may have must be highlighted to us upon ordering. We cannot guarantee any cakes are complete from any allergens due to everything being made in the same kitchen. Whilst we take extra precautions to avoid cross contamination it cannot be guaranteed. 

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Refunds may be issued if we receive proof of the problem in question.
Refunds will never be given if the product has been consumed or not returned, consuming the product showcases your acceptance that the product was adequate for the purpose it was supplied. In order to receive a refund the product must be returned as whole and intact as possible.

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Once our products have left our possession we are not responsible for any loss or damages. It is expected that customers will add a note in the cart to tell us of a designated safe place to leave your order, should you not be home to receive it.

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Once postal items are dropped at our local post office, we are not responsible for any delays of posting; this is the responsibility of Royal Mail. If your parcel doesn't arrive within 7 days from ordering please let us know at the earliest convenience. Upon tracking, if your parcel says delivered we hold no responsibility to refund the full amount. If you box hasn't arrived and upon tracking it shows no proof of delivery we will either replace with a new item or issue a refund.